At Evaara By the Ganges, we are committed to protecting the privacy and confidentiality of our guests. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By visiting or using our website and booking our services, you agree to the practices described in this policy.
1. Information We Collect
We collect and process personal data that is necessary for us to provide our services and ensure a great experience for you at Evaara By the Ganges. The types of personal information we may collect include:
• Contact Details: Name, email address, phone number, and postal address.
• Booking Information: Reservation details, check-in and check-out dates, and room preferences.
• Payment Information: Credit card details, billing information, and transaction history.
• Website Usage Information: Information collected through cookies, such as IP addresses, browser types, and browsing patterns.
• Preferences and Feedback: Details you provide when requesting special services, submitting reviews, or participating in surveys.
2. How We Use Your Information
We use the collected information for the following purposes:
• To Process Reservations and Provide Services: To confirm bookings, manage your stay, and ensure a smooth and comfortable experience.
• Payment Processing: To securely process payments and prevent fraudulent transactions.
• Customer Support: To address your inquiries, requests, and concerns regarding our services.
• Marketing and Promotions: To send you promotional offers, newsletters, and special deals if you have opted in to receive such communications. You can opt out of marketing communications at any time.
• Improvement of Services: To analyze guest preferences, improve our offerings, and enhance your overall experience.
• Legal Compliance: To meet legal obligations and protect our guests and business.
3. How We Protect Your Information
We prioritize the security of your personal data. We use various industry-standard measures to protect your information from unauthorized access, disclosure, or misuse, including:
• Secure servers and firewalls
• Encryption of payment data
• Restricted access to sensitive information
However, please note that while we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
4. Sharing of Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information under the following circumstances:
• With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are required to protect your information.
• Legal Requirements: We may disclose personal data to comply with legal obligations, such as in response to a court order or government request.
• Business Transfers: In the event of a business merger, acquisition, or transfer of assets, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand your preferences and usage patterns, allowing us to customize our website and marketing efforts. You may choose to disable cookies in your browser settings, but this may affect certain functionalities of the website.
As a guest of Evaara By the Ganges, you have certain rights regarding your personal information:
• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request correction of any inaccuracies in your data.
• Deletion: You can request that we delete your personal information, subject to providing us legal documentations.
• Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails.
To exercise these rights, please contact us using the information provided at the end of this policy.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.
8. Changes to This Policy
Evaara By the Ganges reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
Evaara By the Ganges
Contact Number: +91 8126371113
Email Address: info@evaarabytheganges.com
Postal Address: Chilla Range, Near Rajaji National Park, Gajiwali Shyampur, Pathari Forest Range, Uttarakhand 249408
Your privacy is important to us, and we are committed to safeguarding your personal information. Thank you for choosing Evaara By the Ganges.